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Support Center

Knotify is meant to feel personal — and so is our support. Whatever you're running into, there's a real person at the other end of every message.

We read every message. Most questions get a reply within 24 hours, usually much sooner.

Leave your number on our homepage and our team will call you back — no forms, no waiting on hold.

Browse by topic

Creating your profile, adding photos, and getting it verified so you start receiving matches.

How matches are generated, and how to bring parents or family into a conversation.

What we verify, who can see your profile, and how your contact details stay private.

Signing in, updating your profile, pausing your account, or deleting it entirely.

still stuck?

Tell us what's happening, and include which device you're on. We'll take it from there.